**Privacy Policy**
**Ardour Wellness Privacy Policy**
**1. Introduction**
Welcome to Ardour Wellness. We are committed to protecting your personal information and ensuring your privacy. This policy explains how we collect, use, and share your personal information, and your rights regarding this information.
**2. Business Name and Contact Information**
Business Name: Ardour Wellness
Business Address: 1/19 Bowe Street, Shepparton, Victoria, Australia
Contact Email: monique@ardourwellness.com
Contact Phone Number: +61 428 515 196
**3. Types of Information Collected**
We collect the following personal information from our customers:
- Name
- Email address
- Phone number
- Payment information
- Health data
- Personal data during therapy sessions
- Information collected when signing a client up to use the Shae App (please note the Shae App has its own privacy policy).
We will not request any information from you that may disclose your:
- Political, religious, or philosophical opinions, beliefs, associations, or affiliations
- Racial or ethnic origin
- Membership of a trade union, or a professional or trade association
- Criminal records
**4. How Information is Collected**
We collect personal information through:
- Website forms
- Cookies and similar tracking technologies
- Third-party services
- Direct client interactions during one-to-one sessions
- Event registration forms
Additionally, we may automatically collect certain information such as IP addresses and browser types when you visit our website.
**5. Purpose of Information Collection**
We collect this information to:
- Process orders
- Add people to our email list
- Maintain client records
- Register clients for events and courses
- Communicate with clients
- Provide ongoing customer support
- Track the effectiveness of our services and marketing efforts
**6. Use and Disclosure of Personal Information**
When we hold your personal information, it will be used for the following primary purposes:
- To ensure the proper functioning of the website
- To ensure the proper functioning of Ardour Wellness business and operations
- To assist Ardour Wellness with our auditing, marketing, planning, billing, product development, and research requirements
We will not use or disclose (or permit the use or disclosure of) information that could be used to identify you in any circumstances except:
- To ensure the proper functioning of our organization and the website
- To communicate promotional offers and special events to you
- Where the law requires us, or authorizes us, or a company holding data on our behalf, to do so
- Where you have given express consent to us for a prescribed purpose
We will not sell, distribute, rent, license, disclose, share, or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential, whether subject to a statute or a scheme that imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.
**7. Data Security**
We take the following measures to protect your personal information:
- Two-factor authentication for business-related apps and platforms
- Encryption of data on our website
- Secure servers for storing sensitive information
However, you use the website at your own risk, and we accept no responsibility, whether we are deemed to have been negligent or not, in the event of a security breach that affects your privacy. Note that no information transmitted over the internet can be guaranteed to be completely secure.
**8. User Rights**
You have the right to:
- Access, update, or delete your personal information by contacting Ardour Wellness
- Unsubscribe from email marketing at any time using the unsubscribe link in our emails or by contacting us directly
**9. Cookies and Tracking**
Our website uses cookies and other tracking technologies to enhance your user experience. You can manage or disable cookies through your browser settings. Our website includes a pop-up implemented by Wix to allow users to accept or decline cookies.
**10. Changes to the Privacy Policy**
We will notify users of any changes to our privacy policy by sending out email communications. Your continued use of our services after the changes have been communicated indicates your consent to be bound by the amended Privacy Policy.
**11. Compliance**
This privacy policy is designed to comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).
**12. Children’s Privacy**
We collect information from children under 13 only if they become a client, and this information is treated with the same confidentiality as all client information. If you have any concerns, please contact us for more details.
**13. Disclosure of Personal Information**
We may disclose personal information to:
- Comply with legal obligations
- Prevent fraud or other illegal activities
- Protect our rights, property, or safety, or those of our clients or others
**14. Access and Correction**
In most cases, you have the right to access the personal information that we hold about you. If you wish to access your personal information, please contact our Privacy Officer at monique@ardourwellness.com, by post at 1/19 Bowe Street, Shepparton, Victoria, Australia, or by phoning +61 428 515 196.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given.
We may charge you a reasonable fee for access if a cost is incurred by us to retrieve your information, but in no case will we charge you a fee for your application for access.
If we refuse to give you access, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons for our refusal.
**15. Correction of Your Personal Information**
The accuracy of the personal information we have requested from you is important to us. Should you suspect or become aware that your personal information we hold is inaccurate, out of date, incomplete, or misleading, please contact our Privacy Officer at monique@ardourwellness.com, by post at 1/19 Bowe Street, Shepparton, Victoria, Australia, or by phoning +61 428 515 196.
We will deal with all requests for correction of personal information as quickly as possible. If we refuse to change the personal information as you request, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances.
**16. Overseas Transfer of Personal Information**
We may transfer your personal information to overseas recipients. However, we will seek your consent before disclosing your information if the overseas recipient is not regulated in a way that equally reflects the Australian Privacy Principles. We will take reasonable steps to ensure an overseas recipient does not breach the requirements of the Privacy Act 1988 (Cth).
**17. Concerns and Complaints About Breaches**
If you have concerns about how we handle your personal information, it is important that you notify us as soon as possible. Any concern or complaint should be made in writing. Please send it to our Privacy Officer at monique@ardourwellness.com, by post at 1/19 Bowe Street, Shepparton, Victoria, Australia, or by phoning +61 428 515 196. We will respond as soon as reasonably possible. Alternatively, you may contact the Office of the Australian Information Commissioner with your concern. Information about lodging a complaint is available on the Office of the Australian Information Commissioner’s website (see in particular: http://www.oaic.gov.au/privacy/privacy-complaints).
**18. Disposal of Personal Information Not Required**
If we hold personal information about you and we do not need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.
**19. Unsubscribing from Our Email Database**
To unsubscribe from our email database, please send us an email to monique@ardourwellness.com with “UNSUBSCRIBE” typed into the subject line of the email.
**20. Contacting Us**
If you have any questions, concerns, or ideas about how we could improve our Privacy Policy, please contact our Privacy Officer at monique@ardourwellness.com, by post at 1/19 Bowe Street, Shepparton, Victoria, Australia, or by phoning +61 428 515 196. Where you provide suggestions, materials, or feedback, it is considered non-confidential, and we may, at our complete discretion, use it to improve the website, service, and/or how we handle personal information without any obligation to compensate you regardless of how we use, implement, copy, modify, display, distribute, and/or otherwise benefit from your suggestions, materials, or feedback.
**21. Amendments of This Privacy Policy**
We are obligated to regularly review and update this Privacy Policy. We therefore reserve the right to amend this Privacy Policy at any time. Should any significant amendments occur, notification will be provided by publication on the website 14 days prior to the changes being implemented (the Notice Period) unless the circumstances of the amendments make it unreasonable to provide such a Notice Period. Your continued use after the Notice Period has lapsed indicates your consent to be bound by the amended Privacy Policy.
For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at http://www.oaic.gov.au.
By using our services, you agree to the collection and use of your personal information as described in this policy.